Activate Warranty
1.Important Warranty Notice:
- Modifying the product (including disassembly) voids the warranty.
- Returns for modified products will be refused and returned at the customer's expense.
Warranty Claim Process (Follow steps to avoid delays):
1. Describe the problem: Explain the issue, when it happened, and what you were doing.
2. Include: Full order number & product serial number (SN).
3. List troubleshooting steps you've already tried.
2.Warranty Content
2.1 Order Cancellation
You can cancel your order within 30 minutes after placing it. If the order has already been dispatched or picked up and cannot be canceled, contact the carrier to refuse delivery.
2.2 No Reason Return
| Return Type | Return Period | Refund Instructions | Return conditions | |
| No Reason Return | ≤7 days | Seller cover | Full refund | ① Item & accessories undamaged ② Original packaging ③ Item must be in resellable condition |
| 8~30 days | Buyer cover | Refund less shipping |
Notes:
① Return period starts from delivery date.
② Buyer cover shipping for non-defect returns.
③ Contact us for a return label – self-arranged returns not accepted (except Japan)
3.Warranty Exclusions
3.1 Not covered:
(1) Normal wear (case scratches, capacity degradation)
(2) Force majeure (natural disasters, war, etc.)
(3) Human damage (tampering, water exposure, misuse)
(4) Third-party issues (theft, unauthorized purchases)
(5) System errors (poor ventilation, electrical stress)
(6) Poor maintenance (loose terminals, missing pads)
(7) Violating usage restrictions
3.2 Additional exclusions:
- Consumable parts
- Damage from improper storage/transport/installation
- Failure to follow manuals
4. Warranty Validation
Claims denied if:
① Outside warranty period
② Normal wear
③ Tampering damage
④ Non-manufacturer defects
⑤ Improper use/maintenance
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