After-Service Policy-Shenzhen EVO New Energy Technology Co., Ltd.

Language

Nickname | quit

Recently added:

in total 0 items Total 0

Home

After-Service Policy

Evopow Returns & Exchanges

Within 7 days of delivery: Free returns/exchanges. We cover shipping. (Condition: New in resellable, in original packaging with all materials/accessories, and resellable).
Days 8-30: Returns/exchanges accepted. (Condition: New in resellable, in original packaging with all materials/accessories, and resellable).

We cover return shipping if:

Item damaged during shipping
Product defect
Item doesn't match description
Wrong item received
Extra/unordered item received

Customer pays return shipping for other reasons.
Processing: Refunds or account credits issued 1-2 business days after we receive and inspect your return.

1.Personal Reason Returns

Return Type	Return Period	Return Shipping Fee	Return Conditions
Personal Reason Returns	31~90 days	Buyer Cover	① Item & Accessories Undamaged ② Original Packaging ③ Item must be in resellable condition

Notes:
① The return period for personal reasons begins on the date of purchase.
② We will charge part of the fee, check 4.2 Refund instructions.

2.Defective Product Returns

Replacement

Return Type	Year of orders	Return Conditions	Refund Amount
Product Quality Issues	3~12 Months	Good Appearance No missing accessories	Purchase Price - (Monthly Depreciation × Months) - Return Shipping
	12~24 Months		Purchase Price - (Monthly Depreciation × Months) - Return Shipping-Processing fee
	24~36 Months
	36~48 Months
	48~60 Months

Notes:
① New item fee = Current price - (Purchase Price - Monthly Depreciation × Months Owned - Return Shipping).
② Monthly Depreciation = Purchase Price / Total Warranty Months.
③ Warranty Continues From Original Purchase Date.

Refund

Purchase Price - (Monthly Depreciation × Months) - Return Shipping-Processing fee

Return Type	Year of orders	Return Conditions	Refund Amount
Product Quality Issues	3~12 Months	Good Appearance No missing accessories	Purchase Price - (Monthly Depreciation × Months) - Return Shipping
	12~24 Months
	24~36 Months
	36~48 Months
	48~60 Months

① Monthly Depreciation = Purchase Price / Warranty Months.
② Purchase Time ≤ 3 Months, Full Refund
③ Processing Fee = One-Way Shipping × 1.1

3.Additional Notes

Missing Accessories: $5–20 deduction per item (evaluated by support).
International Returns: Buyer cover extra shipping costs for remote/island addresses.
Lost/Stolen Packages: File a claim with the carrier, if you need further assistance you can contact Customer Service

4.Buyer Responsibilities
4.1. Usage Restrictions:

No incompatible chargers/overvoltage use.
No using non-starter batteries for engine ignition.
No series/parallel connections unless specified.

4.2 Operational Rules:

Avoid liquid exposure, reverse polarity, extreme temps/humidity.
Prevent physical damage (impact, puncture, etc.).
No disassembly/modification/unauthorized repairs.
Protect against corrosion or misuse.

5. After-Service Policy

Refunds/replacements require returned items.
Warranty period continues from original purchase.

Battery Warranty Details:

Only functional failures are covered
Only functional failures covered (excludes capacity fade/cosmetic issues).

6. Special Statement
The use of batteries as a backup/primary buyer for life support systems or other medical equipment is prohibited without the manufacturer's participation in the system design and express written authorization. To the fullest extent permitted by law, the manufacturer disclaims any liability arising from such use. In addition, the manufacturer reserves the right to refuse to provide after-sales service for batteries used in the above scenarios and shall not be liable for such refusal.

The invalidity of some provisions of this policy, if any, shall not affect the validity of other provisions.